1）About order Cancellation

You can cancel the order before shipped or produced and after fully or partly payment,we will refund fully. But if you want to cancel when shipped out,please refer to our Return policy as below.
2)Returns (if applicable)

You can apply for a return within 14 days after delivery of the product.

We need the package to be original and please offer a proof of purchase, please confirm the right address with us before a return shipment.

Notes

• If the order is a specialconfiguration,it’ll not apply to this policy unless the issue is caused by our fault;
• You will responsible for the shipping fee,customs, duties, and all others fee associated,unless the product is arrived with a damage or incorrect.
• No restocking fee willbe charged to for the return of a product.;

3)Refunds (if applicable)
We’ll refund you within 3 working days after the return arrived and inspected by the original method of payment.

4)Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@zencarbonbike.com