Life time warranty

We are confidence of our rims and wheels, there’ll no defects in material / workmanship in life time after purchase.


  • For any the manufacturing defects occurs during the life of the product,we’re obligated to replace the rim,free shipping.
  • In case we stop produce the rim you purchased we’ll send you the newest equivalent model and no extra cost.
  • When rebuilding/servicing is needed as part of the warranty replacement,we will pay for it on a reasonable labor cost of a competent bicycle mechanic.
  • This Warranty program is not transferable and only applies to the initial purchaser.


Please claim within 7 days if there’s any problem on the replacement product after received.

2) Warranty does not cover:

  • Improper assembly or maintenance, including maintenance by an unauthorized technician.
  • Installation of parts, accessories or tires that are not originally intended for, or compatible with, the rims/wheels as sold.
  • Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other fractious reasons.
  • Damages caused by an inappropriate mounting or assembly of the product. Defects or damage caused by improper use or poor maintenance.
  • Spokes/nipples/ wheel building issues if the wheel(s) were NOT built by us.
  • Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers etc.)

Please note:

1.The brake track surface of rim brake version is the area where most easily wear and tear over time,please keep these areas clean to extand the lifespan.

2.Do not use metal tools to remove the tyres or tubular.

3.Use the brake pads for carbon rims only.

5 years crash replacement

If your items is broken by accidental crashes or misuses and need a new one replace,you’ll get it by the policy on a 30% off the retail price.


  • This program only applies to the initial purchaser
  • Please claim within 7 days if there’s any problem on the replacement product after received.
  • Please notes that you’re responsible for the shipping costs,customs taxes and duties.

How to claim?

Please offer clear pictures and proof of purchase,and contact us (info@zencarbonbike.com) within 7 days after the delivery.

Shopping Cart
Scroll to Top